FAQ

Returns and Exchanges

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Online Return Center - Home Appliance Specialists

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Is My Air Filter Damaged?

One of the most common questions we get is in regards to the Sub-Zero 7007067 Air filter. The air filter is designed to allow air to flow through the top and the bottom of the filter while it's inside your refrigerator. This allows it to scrub the air and prevent harmful gases from spoiling food prematurely. Because of this design, it is common for some of the carbon inside of the filter to "spill" out during transit, causing a layer of "dust" on the unit when you receive it. This is not harmful or dangerous. This is the way the air filter is designed. The excess should be cleaned off with a paper towel before installation, but the filter will still function as intended. In rare cases, the filter can become damaged during shipment, and if that occurs, your unit should alert you that it's time to replace the filter prematurely (usually within 24 hours of installation). If this happens, please contact us immediately for a replacement at no cost.

What is your return policy?

Here at Home Appliance Specialists, we want you to have a painless and easy experience when it comes to shopping for your replacement filters for your home. We understand that sometimes you can order the wrong filter, or maybe the filter might get damaged during transit. That’s why we offer free shipping and free returns or exchanges. If for any reason at all you aren’t satisfied, simply click here to initiate an exchange or refund.

If for some reason, you are not happy with your filter and request a refund, we are offering 100% 90-day money back guarantee.

If you have any questions about our products, or our refund policy, please call me at 1-800-989-5035. My direct email is tim@homeappliancespecialists.com if you prefer.